Politique de remboursement

Refund policy

Last updated: November 2026

Bio Luxe Lab is a UK retailer. This policy explains our voluntary 30-day returns promise and your legal rights, which it does not limit.

Our 30-day returns promise

You can return any item for any reason within 30 days of receiving it, including sale items. To be eligible, the item should be unused, in its original packaging and in the condition you received it, with proof of purchase.

To start a return, email info@bioluxelab.com with your order number. We'll reply with instructions and the return address. Please wait for our reply before sending anything back.

Your right to cancel (Consumer Contracts Regulations 2013)

If you are a consumer in the UK, you have the right to cancel your order for any reason within 14 days of the day you (or someone on your behalf) receive the goods. To cancel, tell us clearly by email within that period; you can use the model cancellation form below but you do not have to. You then have a further 14 days to send the goods back.

We will refund the full price of the goods and the cost of standard delivery within 14 days of receiving the goods back, or of you providing proof of return, whichever is sooner. If you handled the goods more than was necessary to check them, we may reduce the refund by the resulting loss in value.

Return postage. If you are returning an item because you've changed your mind, you are responsible for the cost of returning it. If the item is faulty, damaged or not what you ordered, we pay for the return.

Items that cannot be returned once opened

For hygiene reasons, sealed personal-care items (for example facial masks, sleep masks or toe separators) cannot be returned once the seal has been broken, unless they are faulty. Personalised or made-to-order items are not covered by the change-of-mind right. This does not affect your rights if an item is faulty.

Faulty, damaged or incorrect items (Consumer Rights Act 2015)

Goods must be as described, of satisfactory quality and fit for purpose. If an item is faulty or not as described:

Within 30 days of delivery you can reject it for a full refund.
After 30 days and within six months, you are entitled to a repair or replacement; if that fails, a refund.

Please inspect your order on arrival and email us as soon as possible with your order number and a photo. We'll arrange a replacement or refund and cover any return postage.

Refunds

Once we've received and inspected a return we'll email you. Approved refunds go to your original payment method within 14 days. Your bank or card provider may take a few more days to show it. If a refund hasn't appeared after 15 working days, contact info@bioluxelab.com.